If you have a concern about how your personal data is handled, or a complaint about the service, you have a right to a prompt, named point of contact. Here's who to reach and what to expect.
1 Our Grievance Officer
[Name], Grievance & Data Protection Officer
FirstHR Services Pvt. Ltd.
Email: grievance@pulsepoint.in
Post: Kokum HQ, Mumbai, Maharashtra 400013
Hours: Mon–Fri, 10:00–18:00 IST
2 What you can raise
- Requests to access, correct, or erase your personal data.
- Concerns that anonymity may have been compromised.
- Complaints about billing, content, or conduct on the platform.
- Withdrawal of consent, where processing relies on consent.
3 How we handle it
- We acknowledge every grievance within 48 hours.
- We investigate and aim to resolve within 15 days (or explain why we need longer).
- We tell you the outcome and the action taken, in writing.
4 Employees of a customer
If you're an employee surveyed through PulsePoint, your employer is the Data Fiduciary and is usually best placed to act first — see our Privacy Policy. You can raise your concern with them or with us — if you come to us, we'll coordinate with your employer while protecting your identity.
5 Escalation
If you're not satisfied with our resolution, you may escalate to the Data Protection Board of India under the DPDP Act, 2023. We'll provide any information you reasonably need to do so.